Shipping policy

At Stet Studios, we prioritize efficient and reliable shipping to ensure your products arrive in perfect condition. Please take a moment to review our shipping policy:

Processing Time

Orders are typically processed and dispatched within 1 business day from the date of purchase, excluding weekends and holidays. Please note that during peak seasons or promotional periods, processing times may vary slightly. We appreciate your understanding and patience during these times.

Shipping Methods & Delivery Time

We offer several shipping options based on your location to ensure timely delivery of your Stet Studios products. Please see the estimated delivery times below:

Please note that shipping times are estimates and not guaranteed, as unforeseen delays by the carrier can occasionally occur. We always do our best to get your orders to you as quickly as possible.

Shipping Rates

Shipping rates are calculated based on the destination, with free shipping available for certain regions. The exact shipping costs will be displayed during checkout.

Tracking Your Order

Once your order is shipped, you will receive tracking information to monitor the progress of your delivery. If your tracking information remains in pre-shipment for more than 3 business days, please contact us at hello@stetstudios.com with your order number, and we will investigate the issue.

I Haven’t Received My Order

If your order is delayed, please check the tracking information provided. If it has been stuck in the sorting stage for more than a few days, or if it is marked as delivered but you haven’t received it, please reach out to us at hello@stetstudios.com with your order number, and we’ll assist in resolving the issue. Be sure to also check with your neighbors or mailbox for any missed delivery slips.

Customs Fees

For orders shipped outside the EU, customs fees may apply depending on your country’s regulations. Any additional customs charges are the responsibility of the recipient, and Stet Studios does not refund these costs. While it is uncommon, please be aware that extra fees may apply based on the destination.

If you have any further questions about our shipping policy, don’t hesitate to contact our customer support team at hello@stetstudios.com.